Terms of Service

Welcome to Notase. These Terms of Service ("Terms") govern your access to and use of the Notase platform, website, and services (collectively, the "Service") operated by Zovo LLC ("Notase," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

2. Description of Service

Notase is a software-as-a-service (SaaS) platform designed for real estate professionals. The Service provides AI-powered tools for generating marketing content including, but not limited to:

• MLS listing descriptions
• Social media content (posts, captions, video scripts)
• Marketing flyers and export materials
• Follow-up messages and templates
• Listing pipeline management
• Brand customization and workspace collaboration
• Performance analytics and metrics

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make commercially reasonable efforts to notify you of material changes.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. By registering, you represent that you meet these eligibility requirements.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update your information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Account Security

You must immediately notify us at support@notase.com of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription Plans and Billing

4.1 Free Trial

New users may be eligible for a free trial period of fourteen (14) days. During the trial, you will have access to the features included in your selected plan. No credit card is required to start a free trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service.

4.2 Paid Subscriptions

Paid subscriptions are billed on a recurring basis (monthly or annually, depending on your selected billing cycle). By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis until you cancel.

4.3 Payment Processing

All payments are processed securely through Stripe, Inc., our third-party payment processor. We do not store your credit card information on our servers. Your use of Stripe's services is subject to Stripe's Terms of Service.

4.4 Price Changes

We reserve the right to change our pricing at any time. If we change prices for your current subscription, we will provide you with at least thirty (30) days' prior notice. Price changes will take effect at the start of your next billing cycle.

4.5 Taxes

Prices displayed do not include applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction, excluding taxes based on our net income.

5. Cancellation and Refunds

5.1 Cancellation

You may cancel your subscription at any time through your account's billing settings. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your account will be downgraded and you will lose access to paid features.

5.2 Refunds

We offer a thirty (30) day money-back guarantee for new subscribers. If you are not satisfied with the Service within the first 30 days of your initial paid subscription, you may request a full refund by contacting support@notase.com. After the 30-day period, subscription fees are non-refundable. For complete details, see our Refund Policy.

5.3 Data After Cancellation

Upon cancellation or account deletion, we will retain your data for a period of thirty (30) days, after which it will be permanently deleted. You may request an export of your data before deletion by contacting support@notase.com.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon or violate the intellectual property rights of any third party
• Generate, transmit, or store content that is discriminatory, harassing, defamatory, fraudulent, or obscene
• Create misleading or deceptive real estate listings or marketing materials
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Use the Service to develop a competing product or service
• Use automated means (bots, scrapers, etc.) to access the Service without our written permission
• Resell, sublicense, or otherwise commercially exploit the Service without our express written consent

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

7. User Content

7.1 Ownership

You retain all ownership rights to the content you input into the Service, including property details, descriptions, images, and other materials ("User Content"). You also own the content generated by the Service based on your inputs ("Generated Content").

7.2 License to Notase

By submitting User Content to the Service, you grant Notase a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and display your User Content solely for the purpose of providing the Service to you. This license terminates when you delete your content or close your account.

7.3 Responsibility for Content

You are solely responsible for the accuracy, legality, and appropriateness of all User Content and Generated Content. While our AI tools are designed to assist with content creation, you acknowledge that all generated content should be reviewed for accuracy and compliance with applicable MLS rules, fair housing laws, and other regulations before publication.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, graphics, and underlying technology, is and remains the exclusive property of Zovo LLC and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, logos, and service marks may not be used without our prior written consent.

8.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you agree that we may use such Feedback without restriction or obligation to you.

9. Third-Party Services

The Service may integrate with or contain links to third-party services, including but not limited to:

• Stripe for payment processing
• OpenAI for AI-powered content generation
• Resend for email delivery
• Vercel for hosting infrastructure

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of any third-party services.

10. Workspace and Team Features

Certain plans include workspace and team collaboration features. The workspace owner ("Admin") is responsible for managing team members, their access levels, and ensuring that all team members comply with these Terms. Admins may add or remove team members and control data access within their workspace.

11. Service Availability and Warranties

11.1 Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

11.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE.

11.3 AI-Generated Content Disclaimer

Content generated by the Service's AI features is intended as a starting point and should not be relied upon without human review. You are responsible for verifying the accuracy, completeness, and legal compliance of all content before publication or distribution. Notase does not guarantee that AI-generated content will comply with specific MLS rules, fair housing laws, or other applicable regulations in your jurisdiction.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOTASE, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless Notase and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your User Content or Generated Content; (d) your violation of any applicable law or the rights of any third party.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

15.2 Arbitration

Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Doral, Florida. Each party shall bear its own costs of arbitration. The arbitrator's decision shall be final and binding.

15.3 Class Action Waiver

YOU AND NOTASE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least thirty (30) days' notice by email or through a prominent notice on the Service. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and cancel your account.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Notase regarding the use of the Service.

17.2 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, power failures, or internet disruptions.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: